ORDER BY 31ST MAY 2022 TO RECEIVE YOUR JUNE BOX. CAN'T WAIT? CHECK OUT OUR SINGLE BOXES NOW!
FAQ
General
My Elixir Box is a bi-monthly (every 2 months) subscription box filled with natural health products (see below for what kind of products) and it includes a guide on how to use them.
The box is designed to save you time, energy and money by delivering premium products to your door to ultimately improve your health and wellness. The next box is the June Box which will be dispatched on the 10th June 2022. Orders close for this box on the 31st May 2022.
You can sign up to a subscription or if commitment isn’t your thing – you can purchase just a single box. Sign up here.
We like to think of it as better health, delivered.
As much as we love and support organic products, not everything in our boxes will be certified organic. The process of obtaining organic certification is not always possible for businesses even though the products/ingredients may be grown in an organic way.
We always try to ensure that the products we source are made from premium ingredients and produced in a sustainable and nutritious way.
Included in your box is a little card which will tell you all about each of the products in the box and importantly how to use them.
Each box will contain a range of premium health products (approximately 4-6 full size products + bonus samples) including but certainly not limited to health foods, smoothie additives, medicinal teas, superfood lattes, collagen and bone broth powders, tonics and essential oils. Products that make a real difference to your health and wellbeing.
These hand-picked products are often organic, gluten-free, dairy-free, refined sugar free and most importantly always taste delicious!
And we like to see real ingredients in our products – no numbers, artificial sweeteners, artificial preservatives, artificial colours or flavours, nasty food additives, synthetic trans fats, high-fructose corn syrup, nothing we can’t pronounce. Just real ingredients from real food. #Justeatrealfood.
One more thing… we source our products from businesses that are eco-friendly and have a genuine focus on sustainability. And we love to support businesses local to us on the beautiful Gold Coast.
A lot of the time yes, this is the case but we can’t guarantee this 100%.
We choose instead to partner with brands that feature natural or organic ingredients and who are eco-friendly and ethically minded and so often these are brands that tick these boxes but not always.
Contact us if you would like to know about the products in our upcoming box and whether we can work with you to ensure your dietary requirements are met.
Ordering
Right now we don’t have this option available, however we are busy working on this.
Please know that we take great pride in selecting the best products for you so that every box is jam packed with premium brands – no fluff, no filler. We think you will love our boxes.
Currently My Elixir Box is only available for delivery Australia wide.
Shipping
At My Elixir Box we try to be as eco-friendly as possible.
Our boxes are shipped in durable (and waterproof), plant-based 100% compostable mailer bags. These bags can be composted in your home compost which we think is pretty neat. Our shipping labels are also compostable so no need to remove the label from the bag before you give it to the worms.
Our boxes are made from 80% recycled material and are 100% recyclable. The logo that we stamp on the boxes is stamped with soy-based ink. Soy inks are a renewable resource and leave no petroleum behind.
Our cute little stickers are also eco-friendly. These paper stickers are made from acid-free paper that has been sourced sustainably and responsibly, printed using soy-based inks and they have a non-toxic adhesive making them 100% recyclable and compostable.
We use an eco-friendly alternative to bubble wrap if we need to wrap any breakable items in the box. This eco “bubble wrap” is a sustainable, biodegradable and recyclable alternative to the traditional plastic bubble wrap.
For metro areas, we use a dedicated courier service and for regional (country) areas we use Australia Post.
Our boxes are sent out every two months - in June, August, October, December, February and April.
Your specially curated My Elixir Box will be picked up by our courier company generally on the 10th day of each month unless the 10th falls on a weekend or a public holiday. In these cases, your order will be sent on the following business day.
You will need to place your order by the last day of the month prior to ensure you receive the next month’s box i.e. the 31st May 2022 is the cut-off for the June box.
Once your box is on its way – we’ll let you know via email and you’ll be able to track your parcel all the way into your happy little hands!
Billing
If you ordered a single box you will be charged on the day of your order.
If you signed up for a My Elixir Box subscription (nice work – you’re worth it), you will be charged on the day you subscribed. After that your account billing date is reset and you will be charge on the 20th of the month prior to your box being sent out.
For example if you subscribe on the 5th May (or anytime before the 31st May) you will be charged for and receive the June box. Your next billing date will then be 20th July for the August box.
Unless a subscription is cancelled 2 days before this renewal date (i.e. by midnight on the 18th of the month), the subscription will automatically renew for the following month.
To update your address just sign into your account, click on “Manage Your Subscription”, then “Subscription” and enter your new address / new delivery instructions.
Don’t forget to save before you leave this page! Address and delivery instruction changes need to be made by midnight on the last day of the month for the delivery of the following month’s box.
To update your payment information, sign into your account (by clicking the icon next to the shopping cart), click on “Account”, then “Wallet”, then you can enter your new payment information.
Make sure your card information is up to date by 20th of the month prior to the box shipping as this is when your card will be direct debited.
Oh no, please don’t go! But if you must… to cancel your subscription sign into your account and click on “Manage Your Subscription”, then “Subscription” and click on the “Cancel” button next to your subscription.
My Elixir Box Shop
For orders on the My Elixir Box shop we have FREE shipping for orders over $50 and for orders less than $50 we have a $7 flat-rate for shipping Australia-wide.
We aim to dispatch orders within 24-48 business hours. If your order is urgent, please let us know and we’ll get it out asap!
For metro areas, we use a dedicated courier service and for regional (country) areas we use Australia Post. Please note that we can’t ship to PO Boxes!
The below is a guide to when you should receive your parcel once it has been dispatched.
GOLD COAST: 1 business day.
BRISBANE: 1 to 5 business days.
OTHER QLD: 2 to 7 business days.
NSW: 1 to 7 business days
VIC: 2 to 8 business days.
ACT: 2 to 7 business days.
SA – 3 to 8 business days
TAS – 5 to 10 business days
WA: 7 to 14 business days
Due to the COVID-19 pandemic please note that these delivery times may be longer.
Products from our shop are shipped in durable (and waterproof), plant-based 100% compostable mailer bags.
These bags can be composted in your home compost which we think is pretty neat.
Currently My Elixir Box shop products are only available for delivery Australia wide.
If we haven’t answered your question please get in touch with the team by emailing: info@myelixirbox.com.au